Return Policy

1. Our Return Policy

Due to the nature of our products, food and consumable items are generally non-returnable once delivered.

However, we may accept a return or provide a replacement in the following situations:

• You received a damaged product.
• You received an incorrect product.
• The product received is defective or has been tampered with.
• The package is damaged or opened at the time of delivery.
• You received a product that does not match your order.

2. Eligibility for Replacement

To be eligible for a replacement, please ensure:

• The issue is reported within 48 hours of delivery.
• The product is unused and remains in its original packaging.
• The product packaging, label, and batch details are clearly visible.
• You provide valid proof of purchase/order details.
• Clear photographs or videos of the product and packaging may be requested for verification.

3. How to Request a Replacement

If you have received a damaged, incorrect, or defective product:

• Step 1: Contact our customer support team within 48 hours of delivery.
• Step 2: Share your order number along with photographs/videos showing the issue.
• Step 3: Our team will review your request and verify the issue.
• Step 4: Once approved, we will arrange a replacement or provide an appropriate resolution.

4. Non-Returnable Situations

We cannot accept returns or replacement requests for:

• Products damaged after delivery due to improper handling or storage.
• Products that have been opened or consumed.
• Change of mind after purchase.
• Incorrect address or contact details provided by the customer.
• Products purchased from unauthorized sellers.
• Requests made after the applicable reporting period.

5. Damaged Package

If your package appears damaged, opened, or tampered with at the time of delivery, please take photographs/videos before opening the package and contact us immediately.

This will help us investigate and resolve the issue quickly.

6. Refund Policy

If a replacement cannot be provided, Indu Pratibha may offer a refund depending on the circumstances of the order.

Once a refund is approved, the amount will generally be processed to the original payment method. The time taken for the amount to reflect may depend on the payment provider or bank.

7. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible.

8. Contact Us

• 9198755286, 9450106354
• indu_pratibha@rediffmail.com
• Bhanu Vihar Colony, Near Mahadev Petrol Pump, Tindwari Road, Dist- Banda, U.P. Pin No- 210001